Privacy Policy

This Privacy Policy explains how Shijiazhuang Kehao Chemical Co., Ltd. and Ningbo Kehao Chemical Co., Ltd. (collectively, "Kehao Chemical," "we," "us," or "our") collect, use, store, and protect personal information when you visit our website, submit an inquiry, request samples or quotations, communicate with us, or otherwise interact with our business system.

Ningbo Kehao Chemical Co., Ltd. is responsible for overseas sales, customer communication, export arrangements, and after-sales service. Shijiazhuang Kehao Chemical Co., Ltd. is responsible for manufacturing, product research and development, technical support, quality control, and product supply. Your information may be used by the appropriate company within this business system to respond to your business requirements.

We collect information that you provide directly to us and limited technical information generated when you use our website.

Please do not submit sensitive personal information unless it is necessary for a legitimate business purpose and you are authorized to provide it.

We may use your information for the following legitimate business purposes:

• Responding to product, pricing, sample, technical, and cooperation inquiries
• Assessing product suitability for your application or formulation requirements
• Preparing quotations, arranging samples, fulfilling orders, and providing export support
• Providing technical support, quality follow-up, and after-sales service
• Maintaining customer records and managing ongoing business relationships
• Improving our website, products, services, and communication processes
• Protecting our website, systems, business operations, and legal rights
• Complying with applicable laws, regulations, export requirements, and accounting obligations

Where required by applicable law, we will obtain consent before sending marketing communications. You may opt out of marketing emails at any time by using the unsubscribe option in the message or by contacting us directly.

Our website may use cookies and similar technologies to enable essential website functions, remember preferences, understand website usage, measure the effectiveness of our marketing activities, and improve visitor experience.

We may use third-party analytics services, such as Google Analytics or similar tools, to collect aggregated usage information. These providers may process information according to their own privacy policies. You can control cookies through your browser settings and, where available, our cookie consent controls. Disabling certain cookies may affect website functionality.

We do not sell your personal information. We may share information only when reasonably necessary for the purposes described in this policy, including with:

• Companies within the Kehao Chemical business system for sales, manufacturing, technical support, quality control, sample supply, export, and customer service.
• Service providers supporting website hosting, analytics, customer relationship management, email communication, information technology, logistics, payment processing, and professional services.
• Business partners where necessary to fulfill a request, arrange delivery, provide export documentation, or support an agreed business transaction.
• Authorities or other parties when required by law, regulation, legal process, or to protect rights, safety, and security.

As an international business, we may transfer and process your information in countries other than the country in which you are located. When we do so, we take reasonable steps to protect information in accordance with applicable legal requirements.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, maintain legitimate business records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, regulatory, and export obligations.

The retention period depends on the nature of the information and our relationship with you. Inquiry and customer information may be retained for a reasonable period to support follow-up, technical service, business continuity, and future transactions, unless a longer retention period is required or permitted by law.

We use reasonable organizational, technical, and administrative safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, transmission method, or storage system can be guaranteed to be completely secure.

Depending on your location and applicable law, you may have the right to:

To exercise these rights, please contact us using the details below. We may need to verify your identity and authority before responding to a request. We will respond within the timeframe required by applicable law.